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Voice of Customer - Customer Service Enquires

Customer experience

Privacy Statement:
A report that includes your feedback will be prepared by Hume City Council.  Council is committed to ensuring that survey information remains confidential, and is managed in accordance with the Privacy and Data Protection Act 2014 (Vic).  If you have an enquiry regarding this survey, please feel free to contact Council’s Insights and Analytics Team by calling us on 9205 2200 or emailing research@hume.vic.gov.au
1. Overall, regardless of the outcome, how satisfied are you with your most recent experience with Hume City Council?
2. Overall, how easy was it to get your enquiry resolved?
3. To the best of your knowledge, how many times did you need to contact Council to resolve your enquiry?
4. Thinking of your most recent contact with Council, could you please indicate if your expectations were met in terms of the following:
Rating Comments
Worse than I expected Was what I expected Better than I expected Not applicable
The time Council took to resolve your request
Council staff's understanding of your specific needs
The outcome of your request
The communication and information provided by Council regarding your request
5. Overall, how likely are you to speak positively about Hume City Council to a friend or family member?
 012345678910 
Not at all likelyExtremely likely
0%